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Home » Humor » Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality Epub Free

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality Epub Free

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Wednesday, March 27, 2013

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality [Kindle Edition]

Author: Jacob Tomsky | Language: English | ISBN: B0086MKQSU | Format: PDF, EPUB

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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality Epub Free
You can download Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality [Kindle Edition] Epub Free for everyone book mediafire, rapishare, and mirror link

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.

Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.

Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.

Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Direct download links available for Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality Epub Free
  • File Size: 1622 KB
  • Print Length: 322 pages
  • Page Numbers Source ISBN: 030794834X
  • Publisher: Anchor (November 20, 2012)
  • Sold by: Random House LLC
  • Language: English
  • ASIN: B0086MKQSU
  • Text-to-Speech: Enabled
  • X-Ray:
    Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #13,312 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
    • #2
      in Kindle Store > Kindle eBooks > Business & Money > Industries > Hospitality, Travel & Tourism
    • #8
      in Books > Business & Money > Industries & Professions > Hospitality, Travel & Tourism
    • #8
      in Books > Humor & Entertainment > Humor > Business & Professional
  • #2
    in Kindle Store > Kindle eBooks > Business & Money > Industries > Hospitality, Travel & Tourism
  • #8
    in Books > Business & Money > Industries & Professions > Hospitality, Travel & Tourism
  • #8
    in Books > Humor & Entertainment > Humor > Business & Professional
I'm conflicted about HEADS IN BEDS. I really wanted to like it. I spent some time in hospitality myself, and I think there are great stories to be told from both sides of the check-in desk. And there are some interesting stories in this book, at least in the 85 pages of it that I got through before putting it down.

And why did I put it down? Mostly, because a memoir needs a likable, or at least, engaging, narrator and Tomsky comes across as neither.

An example: early in the book, he decides to impress us by giving us some historical context for the development of the hospitality industry. I guess he and his editor thought that three paragraphs of history was too dry, so Tomsky decided to spice it up. "So in 1794, someone, some ---hole, built the very first 'hotel' in New York City..."

If Tomsky really feels that way about whoever opened that hotel, I've got to ask, why? What did he ever do to him to earn that kind of vitriol. And if he doesn't really feel angry enough towards him to use that word, then he's the worst kind of literary poseur: a YouTube commenting keyboard warrior with an agent.

Tomsky does this quite a bit. It's one thing to have the profanity and pseudo-tough guy language in your dialog. It can even come out of your narrator's mouth when speaking out loud. But when the narrator uses this kind of language to talk directly to the reader, it's trying too hard to be edgy.

He does this throughout, and it feels completely inauthentic to me. It makes me not trust the narrator, and that's the kiss of death for a memoir.

What finally killed the book for me was the narrator's sense of entitlement.
I have worked in the conference planning industry for over 10 years now and have dealt with my share of hotels. I was looking forward to reading "Heads In Beds" to get some additional insight into working with these properties. In my experience most hotel employees are good, hardworking people who genuinely care about customers. The book starts out fairly interesting with a few good ideas, but by the end the author has become so jaded and annoying, with such a horrible entitled attitude, that I just wished for the whole thing to be over. I have a second job where I work for tips too and this book is just embarrassing to those of us who actually care about our jobs and realize that the key to maximizing your tips is actually caring about the customer and taking pride in your job.

First, the good part of the book. A few of the ideas presented are helpful. Tip the front desk clerk upon check-in. Tip the bellman. Mostly just tip. (Interestingly enough, he does not mention tipping the room maids, but they should be tipped too). You would be shocked at the number of people who either don't know to tip or who simply ignore it. People in these industries depend on tips to feed their families, and I firmly believe everyone should hold a job where they are dependent on tips for a year to see what it is like.

The book quickly slips into a sense of bitterness and entitlement, however. Early on author Jacob Tomsky tells the union organizer for his New York hotel that he is afraid unions will lead to "laziness" at the hotel. He finally signs for his union card and later begins to take advantage of the situation himself.

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