Verbal Judo, Second Edition: The Gentle Art of Persuasion [Paperback] Author: George J., PhD Thompson | Language: English | ISBN:
0062107704 | Format: PDF, EPUB
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"When you react, the event controls you. When you respond, you're in control."
Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view—and take the lead in most disputes.
This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of "human interaction":
People feel the need to be respected People would rather be asked than be told People have a desire to know why People prefer to have options over threats People want to have a second chanceStop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you’ll be able to have your say—and say what you mean.
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- Paperback: 224 pages
- Publisher: William Morrow Paperbacks; Updated edition (December 17, 2013)
- Language: English
- ISBN-10: 0062107704
- ISBN-13: 978-0062107701
- Product Dimensions: 7.9 x 5.2 x 0.6 inches
- Shipping Weight: 6.4 ounces (View shipping rates and policies)
I first read this book about ten years ago. I then took a course by the same title at the police academy. Essentially, Dr. Thompson tries to take a few simple concepts and by simplifying them further, give police officers a way to de-escalate conflict. My first thought as a negotiator was that these concepts had been dumbed down too much, but I decided to give it a chance in the real world. For the most part, it works. Every time I used his techniques on a police scene, the situation was settled without force.
I believe that this book is a good starting point into the arena of active listening. The area that should be expanded on is the response... i.e. situational response based on more factors than a book can cover (personal experience, perception, urgency, etc...) vs. the patterned responses suggested in the book.
I recommend the book, but I would consider twice before taking the expensive follow-up seminars (unless of course - your department is paying for them :))
By Jay
VINE VOICE
I am a Sgt. with A State Corrections Agency and have used the technique(before I even finished the book) in the steps so clearly stated: 1)Act,2)Set it in Context,3)Present Options,4)Confirm,5)Act(last resort force). Staff even were suprised how I diffused a few intense situations. You do have to work at it and I would suggest making a list of situations or conversations you have been in, then follow the book. Eventually I think it will become second nature. I attended a 2 hour free seminar, posed a question and received a 100% clear answer to the situation. After the session the book was much clearer. I have since read the book and ordering copies for some of my staff. A must read for any law enforcement. The way the information is organized in the book I rate about a 4, but content (The 5 steps) gets a 5. Overall rating is closest to a 5. You must apply the information. The book is one of my top 10 keepers.
By T. Short
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